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Frequently Asked Questions

What is Bar & Vine's return policy?


Call us at 1-800-543-1317 with questions in regard to returns. Bar & Vine guarantees the quality of our product. Glass and crystal are made by hand and may contain tiny air bubbles or other minor variations considered intrinsic to the nature of the material.
MONOGRAMMED ITEMS MAY NOT BE RETURNED.

Bar & Vine/Returns
5020 Olympic Blvd.
Erlanger, KY 41018


Does Bar & Vine etch custom artwork?

 Custom designs or artwork can be etched upon request. Please submit artwork to . Depending on the reproduction quality of your artwork, an additional charge may be required. Stock designs are available upon request. For additional assistance, please call 1-800-543-1317 Monday-Friday 9-5 EST.


How do I make changes or cancel my order?

To make a change or cancel your order, please contact customer service by end of the next business day at 1-800-543-1317 Monday-Friday 9-5 EST.What are Bar & Vine's Shipping and Handling Policies and Rates?

We ship to the 48 continental US states via best available ground service (UPS or FedEx) and require a street address and daytime telephone number. Monogrammed orders generally ship within 7-10 business days of receipt of order.

Please allow an additional 2-7 business days for standard delivery time via UPS or FedEx ground.
Ground Shipping for all packages: $8.95 flat rate per package
Faster delivery via 2nd day air shipping is available for an additional $20.00 per package.


What forms of payment are accepted for online purchases?

 



We accept PayPal, Visa, Mastercard, American Express, and Discover.

 

Can I order by telephone?

 

Orders by telephone may be placed by calling 1-800-543-1317 Monday-Friday 9-5 EST.


What are the choices for giftwrap?

 

Bar & Vine's Signature Gift Wrap (glossy pearl wrap with satin silver ribbon and gift card $5.00 per package)

 


Can I add deluxe personalization to items (beyond monogramming)?

Up to three lines of custom text is available on all items. 
For additional assistance, please call 1-800-543-1317 Monday-Friday 9-5 EST.


Can I purchase an item without monogramming?

Yes, there is a button on each item that can allow you to do this. The price is still the same without monogramming as it is with monogramming.


Can I purchase an item with a two letter monogram?

Two letter monograms are available using the straight sequence option.
For additional assistance, please call 1-800-543-1317 Monday-Friday 9-5 EST.